SEO techniques to increase rankings by JC Penney are exposed as “black hat”

The prominent US retailer, JC Penney received a large amount of unwelcome publicity last month following press coverage about how the store’s website came to dominate many searches for product items that they sell, even though they might not be the ‘best fit’ for the searcher. This led to the accusation of the store utilising “black hat” SEO techniques and a subsequent reduction in search rankings on Google.

“Black hat” optimisation is the term given to the range of techniques that could be described as ‘spamming’ or methods that contravene Google’s standards when targeting search engine rankings. These techniques were described as “the most ambitious attempt to game Google’s search results that I have ever seen” by an independent online marketing consultant who investigated the JC Penny issue.

JC Penney’s SEO agency were accused of using a “link farm” to give the company a benefit from thousands of links placed on hundreds of sites scattered around the web, all of which lead directly to JCPenney.com. A “link farm” is a website or combination of websites containing many hyperlinks, especially designed to increase the index ranking of other websites to search engines and contravene Google’s guidelines on ethical SEO practices.

Google’s Matt Cutts confirmed that the “link farm” techniques being used violated Google’s guidelines and that “corrective action” was being taken. He stated that even as recently as last November, Google had been aware of JC Penney’s violations of its guidelines but they hadn’t followed up to ensure this was no longer happening.

A JC Penney spokeswoman is quoted as saying: “JC Penney did not authorize, and we were not involved with or aware of, the posting of the links, as it is against our natural search policies. We are working to have the links taken down.” They have also fired their search engine consulting firm, SearchDex.

This is yet another high profile case of a major company falling foul of unscrupulous SEO techniques, which although might have gained them some advantage in the short-term, have proven to be a bad investment as a long-term search engine ranking solution.

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